Publisher review:Customer Helpdesk provides 24/7 online customer service on your website for your business. Sets up an online helpdesk ticketing system on your website so that your customers can now post their issues that need your attention.
Features
Customer Helpdesk Form
- Complete form fields for more specific information to attend customer problems
- Tickets are posted according to deparments, support products and services
- Upload additional files as attachments
- Notify administrator, department users/agents of new tickets posted by the public
- Easily keep track of support issues and communication
View & Reply Support Tickets
- Use different search criterias to list and search for tickets
- View messages and post reply to ticket using canned messages
- Upload file attachments
- Set ticket status and type for ticket management
- Attach file to replied ticket message
Support User/Agent & Department
- Create multiple support users or agents
- Agent can view, edit, and reply to support tickets
- Create multiple departments for different support issues and assign the agents to handle them
Customizable Helpdesk Form Fields
- Customize Department, Ticket Priority, Product, Order Number fields to be optional
- Create different of support products and services
Integrate with FAQ Support
- Integrate with Webbiscuits FAQ Support for users to search for quick solutions in the knowledge base
- Helpdesk ticket content can be added directly as FAQs
Anti-Spam With Image Verification
- Secure your customer helpdesk form from being spammed by bots
- Requires both the GD library and FreeType library
Easy-to-Use Management
- View, edit and reply tickets, support products, fields, departments
- Create canned texts for various departments
- Auto email piping
- Personalize notification email when ticket is posted, replied or closed
- Time zone settings and CSS
Requirements: · PHP 4.2 or above · ZLib library · GD 1.6.2 , GD 2.0 library or higher · Enable EXIF · Safe_Mode = OFF · Open_Basedir = EMPTY VALUE · Database MySQL 3, MySQL 4
Customer Helpdesk 1.1 is a PHP script for Help Desk scripts design by WebBiscuits Software Ltd Sti.
It runs on following operating system: Windows / Linux / Mac OS / BSD / Solaris.
Customer Helpdesk provides 24/7 online customer service on your website for your business.
Operating system:Windows / Linux / Mac OS / BSD / Solaris
Customer Helpdesk 1.1 script details 
