Customer Helpdesk 1.1 PHP script

Publisher review:
Customer Helpdesk provides 24/7 online customer service on your website for your business. Sets up an online helpdesk ticketing system on your website so that your customers can now post their issues that need your attention.FeaturesCustomer Helpdesk Form - Complete form fields for more specific information to attend customer problems - Tickets are posted according to deparments, support products and services - Upload additional files as attachments - Notify administrator, department users/agents of new tickets posted by the public - Easily keep track of support issues and communicationView & Reply Support Tickets - Use different search criterias to list and search for tickets - View messages and post reply to ticket using canned messages - Upload file attachments - Set ticket status and type for ticket management - Attach file to replied ticket messageSupport User/Agent & Department - Create multiple support users or agents - Agent can view, edit, and reply to support tickets - Create multiple departments for different support issues and assign the agents to handle themCustomizable Helpdesk Form Fields - Customize Department, Ticket Priority, Product, Order Number fields to be optional - Create different of support products and servicesIntegrate with FAQ Support - Integrate with Webbiscuits FAQ Support for users to search for quick solutions in the knowledge base - Helpdesk ticket content can be added directly as FAQsAnti-Spam With Image Verification - Secure your customer helpdesk form from being spammed by bots - Requires both the GD library and FreeType libraryEasy-to-Use Management - View, edit and reply tickets, support products, fields, departments - Create canned texts for various departments - Auto email piping - Personalize notification email when ticket is posted, replied or closed - Time zone settings and CSS Requirements: · PHP 4.2 or above · ZLib library · GD 1.6.2 , GD 2.0 library or higher · Enable EXIF · Safe_Mode = OFF · Open_Basedir = EMPTY VALUE · Database MySQL 3, MySQL 4
Operating system:
Windows / Linux / Mac OS / BSD / Solaris

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